If you want a refund or credit on a Product you must make a claim to Support. We will assess claims on their merits, with regard to the digital nature of the goods and any preview or inspection that was available before purchase.
There is no obligation to provide a refund or credit for reasons including (but not limited to) if you:
have changed your mind about a Product;
bought a Product by mistake;
do not have sufficient expertise to use the Product;
ask for goodwill; or
can no longer access a Product because it has been removed by its Seller from the Site and/or due to the fact that your account on the Site was blocked (you are advised to download Products immediately upon purchase).
When a refund or credit has been assessed by us as due, this will be paid using the same manner of purchase (that is, if the Product was bought using Specialstl USD Credits, the Buyer will be refunded in Specialstl USD credits; if the Product was bought using a credit card via PayPal the Buyer will be refunded using that mechanism).
You acknowledge and agree that despite Specialstl's reasonable precautions, Products may be listed at an incorrect price or with incorrect information due to a typographical error or similar oversight. In these circumstances, Specialstl reserves the right to cancel or reverse a transaction, even after your order has been confirmed and a payment has been processed. If a transaction is cancelled, Specialstl will promptly arrange for any payment to be credited or refunded.
You agree and acknowledge that if, as a Buyer, you lodge a dispute with PayPal we are unable to make any payment out of your Member Account until the PayPal dispute has been closed.